Policies & Procedures
At Bell Family Therapy, PLLC, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. It also outlines your rights regarding your personal information. By using our website, you consent to the practices outlined in this policy.
Confidentiality
All information collected through Bell Family Therapy, PLLC, including any details shared before and during therapy sessions, will be kept confidential to the extent permitted by law. All staff and contractors associated with Bell Family Therapy, PLLC, as well as any relevant administrators, are held to the same confidentiality stipulations.
Information We Collect
We may collect personal information that you voluntarily provide to us when you schedule an appointment or consultation, subscribe to our newsletter or mailing list, fill out a contact form, or engage in any services provided through the website. The information we may collect includes your name, email address, phone number, and any additional information you voluntarily share with us. We may also automatically collect certain data about your visit to our website, such as your IP address, browser type, access times, and the pages you viewed.
How We Use Your Information
We may use the information we collect from you to communicate with you regarding appointments, services, or inquiries, improve our website and user experience, send periodic emails, newsletters, or updates that you have opted into, process payments for services rendered, and comply with any legal obligations or protect our legal rights.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except when required to do so by law or to comply with legal processes, when necessary to protect our rights or property, or to third-party service providers who assist us in operating our website, conducting business, or servicing you, as long as they agree to keep this information confidential.
Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience on our website. Cookies help us understand how visitors interact with our site, remember your preferences, and deliver personalized content. You can control the use of cookies through your browser settings.
Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmitting or storing data is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Payment Policy
All therapy fees are due prior to the start of the scheduled session. Bell Family Therapy, PLLC, reserves the right not to begin or carry out the session if fees have not been paid.
Cancellation Policy
At Bell Family Therapy, PLLC, we understand that schedules may change for various reasons. We ask for a 24-hour notice for cancellations. Appointments canceled with less than a 24-hour notice will be assessed a cancellation fee equivalent to the cost of the session.
Refund Policy
Bell Family Therapy, PLLC, does not offer refunds for services rendered. No refunds will be issued after a session has taken place. No refunds will be issued for courses or other products purchased on our website. Refunds will be issued for payments advanced towards live events, if a request is made up to 14 days prior to the scheduled event date.
Your Rights
Clients of Bell Family Therapy, PLLC have the right to receive services in a respectful and professional manner, free from discrimination based on race, gender, sexual orientation, religion, or any other characteristic. Clients have the right to confidentiality, meaning their personal and session information will be kept private, except in situations where disclosure is required by law. Clients also have the right to informed consent, ensuring they fully understand the nature of the therapy services being provided and any associated risks or benefits. Additionally, clients have the right to withdraw from therapy or refuse any services at any time, and they have the right to access their personal records upon request. If a client feels their rights have been violated, they are encouraged to address the matter with Bell Family Therapy, PLLP in a timely and appropriate manner.